What is ISO/IEC 20000-1:2018?
ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems (ITSMS). It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS) to deliver managed services that meet agreed service requirements.
Why ISO/IEC 20000-1 Certification Matters in Asia
Asia's IT services sector โ from India's massive IT industry to Singapore's tech hub, Philippines' BPO sector, and Vietnam's growing software development industry โ increasingly serves global clients who demand internationally recognised quality standards. ISO 20000-1 certification demonstrates that an IT organisation has systematic processes for service design, delivery, control, and improvement โ making it a critical differentiator for IT companies seeking contracts with multinationals and government bodies.
ISOAsia Track Record: We have helped over 500+ organisations across Asia achieve ISO/IEC 20000-1 certification with a 98% first-pass success rate. Our dedicated consultants guide you from gap analysis to certified in 5โ8 months.
Key Industries for ISO/IEC 20000-1 Certification
ISO/IEC 20000-1:2018 Requirements Overview
ISO 20000-1:2018 covers service management system planning, service relationship management, supplier management, service design and transition, resolution and fulfilment processes (incident management, problem management, service request management), assurance activities (availability, capacity, service continuity, information security), and reporting.
ISOAsia's ISO/IEC 20000-1 Certification Process
Step 1: Gap Analysis
Assess your current state against ISO/IEC 20000-1:2018 requirements
Step 2: Implementation
Documentation, procedures, and system development
Step 3: Internal Audit
Pre-certification check to close all non-conformities
Step 4: Certification
Stage 1 & Stage 2 audit with accredited certification body
Frequently Asked Questions โ ISO/IEC 20000-1:2018
ITIL (IT Infrastructure Library) is a framework of best practices for IT service management. ISO 20000 is the certifiable standard. ITIL implementation typically supports ISO 20000 certification, though certification is based on the standard, not ITIL.
No. ISO 20000 is an organisational certification issued by an accredited certification body. ITIL certifications are individual professional qualifications. They are complementary but distinct.